Doing Business with Us

 
 

This information will be useful to anyone that desires to do, or potentially to do, business with the District as a water customer. Dealings with the District fall into a few broad categories: getting water; billing issues; reporting water-related problems; and, impacts of construction activities on District infrastructure.

Finding Information

Information about the District is available on this web site. In addition, the monthly meetings provide a good source of information (based on the agenda), as well as contacting any of the Directors, Systems Operators, or the Business Office. Please refer to the Contact Us page. Suggestions for additional information on the web site are welcome via the webmaster.

Note: Much of the information available through the web site requires Adobe Acrobat Reader, which may be obtained free through download Adobe Reader.

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Current Water Restrictions

As required by our Intergovernmental Agreement with the City of Lafayette, the District implements any watering restrictions that are implemented by the City of Lafayette. If there are restriction(s) in effect, they will be described here. The News Alters section of the Home page will indicate if watering restrictions are in place.

November 6, 2013 New Permanent Restrictions

Lafayette City Council has determined that three water conservation measures put into place during the 2013 drought should be enacted as permanent restrictions.An ordinance (ORDINANCE NO. 27, Series 2013) was passed on November 6, 2013 to implement these restrictions. They thought that these practices were prudent, regardless of drought conditions. The restrictions are summarized as follows and more information concerning conservation can be found on the Lafayette web site (www.cityoflafayette.com/gogreen).

  1. No outdoor irrigation may occur between the hours of 10 am and 6 pm. (hand hose watering is okay)

  2. Excessive overrun of water is prohibited.

  3. Washing of paved area is not allowed.

May 21, 2013 Modified Restrictions

On May 10, 2013, the City Council decided to lift the lawn restrictions imposed by Ordinance No 7, Series 2013, effective May 21, 2013.

This will allow water customers to plant turf and install sod beginning May 21, 2013.

The City's complete update with more details may be found here.

April 3, 2013 Restrictions

On April 2, 2013, the City Council approved Ordinance No 7, Series 2013 to protect the City's water resources. The City's complete announcement with more details may be found here. To summarize the conservation measures:

  • Before April 16, 2013, no watering of outdoor vegetation, except for hand watering.

  • After April 16, 2013, no outdoor irrigation may occur between the hours of 10:00am and 6:00pm, except for hand watering.

  • The planting or installation of any lawn or turf grasses in lawns, yards, gardens, or other areas is prohibited.

  • The overrun of water onto any area not covered by vegetation such as sidewalks, curbs, gutters, streets and other paved areas is restricted.

  • The washing of any paved area with a hose using water from the District is restricted.

Please direct any questions to any member of the Board, see Contact Us.

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Getting Water from the District

The process and information required in order to get water from the District depends on a number of factors, including if the service address is within the District, and, if within the District, has a water tap been purchased. Each process and the required information is described below.

Must Be In Service Area

The District has a defined boundary that encloses a contiguous "Service Area" that has been approved per Intergovernmental Agreement with the City of Lafayette, Boulder County Commissions, and filed and approved by the District Court. The District's boundaries are roughly those of Paragon Estates, Panorama Park, and Benchmark Estates and may be seen on this District Boundary Map. Within the Service Area, a particular property may or may not be "Included" within the District. If the subject property is within the Service Area, then continue with either the "Non-District Member" or "District Member without Tap" processes described below. If the Service Area must be expanded to include the subject property, a much lengthier and more costly process is required.

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Non-District Member

If you are not a Member within the District, you need to "Include" into the District before you can purchase a tap. To find out whether you are a Member of the District, look at your most recent Boulder County property tax bill for a line that says "E Boulder Cnty Water." If not present, you are not part of the District and must go through the Inclusion process.

Complete an Inclusion Petition

To Include into the District, you must complete the Inclusion Petition, have it notarized, and send it with your check for the fees identified below and a photocopy of your property deed, a survey of the property and Improvement Location Certificate to:

President
East Boulder County Water District
PO Box 18641
Boulder, CO 80308-1641

Inclusion Process

The Board will schedule an Inclusion Hearing as part of a regular monthly meeting (including it in the agenda), and notify you of the date. You are not required to be present, but it may be helpful if there are questions about your petition.

  1. If the Board decides it is in the best interest of the District to include your property, it will vote to include you.

  2. After that, the Board submits the inclusion to the District Court for approval.

  3. If approved, you receive notification saying that you are a member of the District.

  4. If a Water Tap Permit Request is submitted at the time of the Inclusion request along with appropriate fees, the Water Tap is processed.

  5. The Boulder County Assessor's office will update the property tax information, indicating the property is now a part of the District.

Note: The City of Lafayette currently has no restrictions on issuing water taps within the District. However, during the last drought the City placed a moratorium on new taps. The District can not guarantee the availability of a water tap from the City of Lafayette. The District will verify the availability of a tap at the time of Inclusion and notify the owner of said availability. It is the owner's responsibility to make the decision to acquire the tap at the time of Inclusion or at a later time, being aware of the potential unavailability of a tap at a later time.

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District Member without Tap

There are a number of activities assoiated with obtaining a Water Tap within the District. Once a property is Included within the District, a Water Tap (assuming availability from the City of Lafayette) may be aquired. The steps include:

  1. Complete the Water Tap Permit form.

  2. You are required to comlete a Cross-Connection Agreement before the District can approve the tap and turn on the water. This agreement says that you will not physically connect any other water source withe the District's water system. This is a primary requirement of the City of Lafayette to supply water to the District.

  3. If there is not a water main currently in the street in front of your property, you will have to pay to have the water main extended to your property line. See Reimbursement Agreement when Water Main Extended for additional details.

  4. Pay the necessary fees.

Reimbursement Agreement when Water Main Extended

There are two circumstances when costs are incurred to the homeowner due to the need for a water main to be extended to provide water to an address.

You are First User for a new Extension

Your address is the first address needing water where there is no existing water main. The District makes provisioins for the possibility that other customer(s) will make use of any extension you have had installed, by having all parties enter into a Reimbursement Agreement with the petitioner. Unnder this Agreement, the petitioner will be repaid some of the costs of the line extension on a prorated (by distance) basis. This is an example of a Reimbursement Agreement.

You Use Someone Else's Extension

The District identifies if a Reimbursement Agreement is involved for the water main providing water to your address. If there is, the District will identify the amount(s) and payee(s) for the reimbursement of some of the costs they incurred to extend the water main. The reimbursement(s) must be made before water is provided by the District to the address.

Water Tap Acquisition and Installation

You must pay: the District's and the City of Lafayette's Water Tap Fees (based on the size of the meter selected) plus the actual cost of installation of the meter pit before you can receive water. We will typically locate the service meter approximately at your property line adjacent to the water main. Within reason, we will accommodate other specific location requests for the placement of the meter pit, but there could be cost implications to the requestor.

After the meter is in, you can arrange for a contractor to make the service connection from the meter to the house (at your expense). Only a licensed plumber or licensed contractor may make the final connection, which must be monitored by the District's system operators. There are only two types of piping that may be used for the service line:

  1. Type K copper pipe.

  2. High Density Polyethylene (HDPE) pipe conforming to ANSI/AWWA Standard C 901 (most recent edition), PE 3408 with a DR 9, pressure class 200. The pipe material shall be listed and approved for potable water in accordance with NSF Standard 61. A 12-guage single strand copper tracer wire must be attached to the service pipe with 2-inch wide PVC tape.

Summary of Fees Associated with Inclusion and Water Tap

There are a number fees, authorized by the Rules and Reguations and identified in the Fee Schedule, that are associated with Including within the District and obtaining a Water Tap:

 
Fee District Fee Reference
Inclusion-Related Fees  
Infrastructure Equity Fee 7-2-1
Inclusion/Ecclusion Proessing Fee 7-6
Water Tap-Related Fees  
District Water Tap Fee-5/8" Meter 7-2-2.A
District Water Tap Fee-3/4" Meter 7.2.2.B
Lafayette Water Tap Fee-5/8" Meter (Confirm current charge)  
Lafayette Water Tap Fee-3/4" Meter (Confirm current charge)  
Main Expansion Review/Observation Fee 7-3
Observation/Instpect Fee 7-4
 

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Change in Property Ownership

If selling your home, please tell the realtor, buyers, and closing company that your water service is provided by the East Boulder County Water District. Even though the water itself originates with the City of Lafayette, the City cannot provide the information about our system or our bills.

There are several actions that must be taken when a property, that is part of the District, changes ownership. The Business Office must be notified of the sale. When the final billing for the existing owner is requested in preparation of closing documents, a final meter read is made and the final charges due to the District, including any unpaid balance, is provided to the title company and the water to the property is shut-off. The buyer of the property must contact the Business Office, providing their information. When water service is requested, the Business Office will notify the system operators to obtain an initial meter read and to turn on the water. This meter reading will be used to determine the first water bill.

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Water Delivery Service Change

At times, for example an extended vacation or a house is vacant waiting to be sold, it may be desirable to shut off water service to the property. Caution must be taken if a fire suppression system uses water provided by the District.  Following such a shutoff, the water service to the property must be resumed. Only the property owner may request this service. The following describes the process for these scenarios.

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Shut Off Water Service

A property owner may request that the water to the property be shut off. The minimum period that the water may be shut off is three (3) months. The request is made to the Business Office using the Water Delivery Service Change Request form. The office will schedule a meter read on the requested shut-off date, shut off the water service and lock the meter, and initiate the change in the billing status to Non-Connected Service Charge effective the next billing cycle.

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Turn On Water Service

A property owner may request that the water be turned on. The request is made to the Business Office using the Water Delivery Service Change Request form. The office will schedule a meter read on the requested turn-on date, the system operators will turn on the water service and the Business Office will change in the billing status to Connected Service Fee (Tap Service Charge) effective the current billing cycle of the request date.

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Water Quality Assurance

The District is committed to distributing excellent water quality. While the City of Lafayette treats and analyzes the water that is supplied to the District, the District System Operators perform monthly water tests to ensure proper chlorine levels. Testing for lead is performed annually.

Annually, the District (and the City of Lafayette) are each required to generate and make available a Consumer Confidence Report. The District's report is minimal since City of Lafayette actually treats the water. Both reports are available at Water Quality.

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Billing

The District, on July 1, 2019, implemented a new billing system that offers improved services to customers and assists District administrative personnel in performing necessary activities.

A number of changes are being implemented along with the new system. An entirely new invoice format will be the primary change that will be noticed by the Customer.

Changes Customers Need to Make

Account Numbers. In the new system, the account number is associated with a customer, and not the property. The old system used the lot number both for the property and who ever was the owner of the property. The existing three-digit account numbers are expanded to six digits. This was accomplished by adding three leading zeros to existing numbers (e.g., 002 becomes 000002). Please ensure the six-digit account number is associated with any financial transactions for the EBCWD.

Lot Numbers. This is now solely assigned to the property and the tap serving the property, and not the owner of the property at any point in time. The Lot Number is three-digits in length.

Making Payments. Following initial implementation of the new billing system, payment must be made as ist currently done, by check or bank bill pay (generating a check payable to the EBCWD).

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Budget Billing Arrangement

The District is offering an annual Budget Billing Arrangement process to assist with the higher summer water bills. While the District continues to encourage conservation through a tiered water rate structure, it also recognizes the value of landscaping and its benefits to both the homeowner and the neighborhood.

The purpose of the Budget Billing Arrangement is to level-out water service payments, much like the "Budget Billing program" offered by Xcel Energy. The Billing Arrangement is for the duration of a single calendar year, with a new request required for the next year. The District does not pay interest on any credit balances.

Establishing a Budget Billing Arrangement

To establish a Budget Billing Arrangement, call the Bookkeeper to be notified of the monthly arrangement amount. For existing customers, the monthly payment amount must be equal to one-twelfth (1/12) of the total amount paid for water service for the previous year. For new customers, the monthly payment will be established following several months of water service; and, maybe adjusted as required after higher usage water bills have occurred. If not started in January, a one-time payment is required that equals the number of months that have elapsed multiplied by the monthly payment amount minus the total of payments made to date of the request.

Terminating a Budget Billing Arrangement

The Budget Billing Arrangement can be ended by the customer at anytime, by calling the Bookkeeper and with the payment of any outstanding balance due. If there is a credit balance at the time the Billing Arrangement is ended, no further payment(s) are required until a balance due condition occurs. A Budget Billing Arrangement may not be reinstated once cancelled for that calendar year.

How Billing Works Under a Budget Billing Arrangement

With a Budget Billing Arrangement in place, and with Billing Arrangement monthly payments current, the District will not charge interest when the water bill is greater than credit balance or monthly payment amount. Each monthly statement will show any credit balance or balance due. If there is a credit balance, no payments will be required beginning in October, until there is a balance due. If there is a balance due, it must be paid in full with the November billing payment. If a credit balance exists after the December billing, the customer may continue to apply that credit balance to the account.

Continuing Budget Billing for Another Year

If desired, a new Budget Billing Arrangement request must be arranged with the Bookkeeper for the next calendar year using the most recent year's total water bill to determine the monthly payment amount. Any balance due from the previous year must be paid before the District will approve a new Budget Billing Arrangement.

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Reporting Water-Related Problems

Building Signal light

A white strobe light has been installed in the window of the building at 7493 Spring Drive. This light will go on if the water level within the storage tank falls below an established level.

Caution: If the light at 7493 Spring Drive is seen flashing, please notify either of the System Operators or any of the Directors. Numbers are available at Contact Us.

[Others to be added]

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Construction and repairs

The value of the District's water distribution infrastructure exceeds $4.5 million. The impact of any damage includes financial, health via contaminated water, and service disruption to the District's members. Experience has shown that the greatest risk is construction that affects the infrastructure. To mitigate such impacts, the District activity protects the infrastructure through policy, practice, procedures, and services provided to members when construction  occurs. If any activity, including landscaping, construction, and digging could possibly affect District infrastructure (see Locating Utilities) may occur, please notify the District System Operators to identify any potential area(s) of concern and to monitor any construction that may be required. The subsequent repair of damaged infrastructure is the responsibility of the property owner, and any associated costs could be substantial.

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Water System Description

The District's water system is composed of a number of components:

  • large mains carrying water from the City of Lafayette's system and throughout the District
  • a master meter to measure the water delivered to the District
  • a 100,000 gallon water storage tank to provide for fire-fighting and other temporary demands for significant quantities of water
  • both quick-response and higher-volume pumps to provide water to the distribution system
  • emergency generator to support all power requirements in event of an Xcel power interruption

The system operators monitor the system for correct operation and on a scheduled basis collect water for testing at an authorized test laboratory and exercise the buried values and fire hydrants.

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Locating Utilities

Colorado law requires that a property owner or contractor request utility locates prior to digging, for any purpose. The District's System Operators must be contacted at least three (3) days prior to when the locate is required to confirm a locate. A description of what and where work is to be done must be included. There is no fee for this service.

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Repairs After Construction

[To be added.]

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Requesting Monitoring

[To be added.]

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